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Service Adjustment Policy

A 50% Deposit will be taken at the time of booking , this will be applied to your service. 

Your deposit reserves your appointment slot and allows for up to two rescheduled appointments.

Book an appointment with us online, at anytime. Choose the time that works best for you.

We’ll send a confirm email that your appointment is booked. 

We know New York, and sometimes travel takes longer than expected, but please don’t be inconsiderate. If you are running late to your appointment, let us know! Please note, if you are late by 15 minutes or more, you will be charged a late fee of $35.00

We believe in making time for self-care and feeling our best, but we know life happens. The reality is that sometimes we have to postpone or cancel appointments. If something comes up and you are unable to make it, please let us know at least 24 hours prior to your scheduled appointment.

Unfortunately, a last-minute cancellation means others miss out (and we are left twiddling our thumbs), and as such, any cancellations made the day of your appointment will incur a 50% charge. If you are a no-show (how rude!) you will incur a 100% charge.

*Cancellation charges are based on a percentage of the total service price based on the appointment booked/style selected.

All services are NON- REFUNDED but we will be more than happy to schedule a corrective service free of charge.

If you are dissatisfied with the service provided, you should contact within 48 hours of the initial service in order to receive a complimentary service to adjust any dissatisfaction, all redo's must be validated by management. Corrective services will not be allowed 5 days past initial service date.

In case of dissatisfaction please contact [email protected] or [email protected]

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